Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our Tracking Page to see real-time updates on your shipment.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What should I do if my item arrives damaged?
If your order arrives in less than perfect condition, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.